Incramania
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Help & Support

FAQ

Fast answers for common questions before contacting support.

Do I need an account?

You can explore some public areas, but saving, creating, ordering, messaging, earning coins, and managing your profile require sign-in.

Where are my saved projects?

Open My Saved from the avatar menu, or use the Saved Projects view inside My Projects.

Why is my project not public yet?

A submitted project may be pending review. If it was returned for correction, open My Projects to read the note, edit the project, and resubmit it.

Where do I track marketplace purchases?

Open My Orders from the avatar menu. Order history includes status, item summary, delivery address, and tracking details when available.

Can I buy Incracoins?

The current wallet messaging says coins are earned through activity and are not available for direct purchase.

How do I contact support?

Email support@incramania.com with your username, relevant links or order code, screenshots if useful, and a clear description of the issue.